No, the listed price covers only the product itself. Shipping fees are calculated separately based on your location and chosen shipping method.

Our items are shipped either from our Jakarta office or our partner warehouse in Pontianak, West Kalimantan, Indonesia. We partner with reliable international couriers such as UPS, DHL, Singapore Post, EMS, and Air Cargo. For shipments to the USA, we primarily use EMS Pos Indonesia, Singapore Post, and Air Cargo. Please note we currently cannot ship to Indiana, Tennessee, Vermont, and Wisconsin.
See the reference: https://speciosa.org/home/kratom-legality-map/

Delivery to the USA via Pos Indonesia generally takes between 7 to 14 days. Shipping to Australia through DHL is estimated around 14 days. For European destinations, delivery with UPS or DHL usually takes 10 to 14 days, while Pos Indonesia may take 7 to 14 days. We also offer air and sea freight options for wholesale orders.

Absolutely. Please contact us in advance for large-quantity purchases to receive tailored pricing and arrangements.

We do not offer complimentary samples. However, you're welcome to place a small trial order to evaluate our product quality before committing to larger quantities.

Yes, certain kratom batches have been lab-tested. We can provide the results upon request—feel free to reach out via email for detailed reports.

We can accommodate changes if notified before your order has left our facility (ideally within 12 hours of placing your order). Please provide your full name, email address, and updated details. Once the order is in transit, modifications become more challenging, and while we'll assist where possible, we cannot guarantee address changes if the parcel is already moving—especially if the postal code, city, or country was incorrect.

Orders are dispatched the same day if received Monday to Friday before 3 PM WIB. On Saturdays, orders confirmed by 12 PM WIB will also ship out the same day.

Occasional delays can happen due to external factors beyond our control. If you experience a delay, please first reach out to the courier service handling your shipment. You're also welcome to contact us, and we'll gladly help troubleshoot the issue.

Yes, we offer worldwide shipping through international postal services. Shipping rates are calculated based on the destination and order size.

Import duties and taxes are the responsibility of the recipient. These fees are determined by your country's customs authorities, and we have no control over their policies or the amounts charged.

We provide all necessary documentation to facilitate smooth customs clearance. In rare cases where customs seizes a package, we offer a fair resolution: either a 50% refund or reshipment of your order. We recommend ensuring that kratom is legal in your country before placing an order.